These general terms and conditions of sale govern the access and use of the NORANTZ online store and establish the applicable conditions for the purchase process, payment methods, shipping, returns, and refunds. By making a purchase at NORANTZ, the customer fully accepts these terms.
1. Purchase process
Access to the purchase process Customers can shop at NORANTZ without creating a user account, allowing for a quick and easy shopping experience as a guest. However, NORANTZ recommends creating an account.
Order confirmation Once the purchase is completed, the customer will receive a confirmation email with the order details. If the email is not received, we recommend checking the spam folder and contacting our customer service at [email protected] if necessary.
2. Payment methods
Accepted payment methods NORANTZ accepts payments via credit card. Transactions are managed through the secure REDSYS payment gateway, ensuring the protection of the customer’s banking information.
Payment security Transactions are automatically redirected to the REDSYS gateway, ensuring that the customer’s information is not stored on NORANTZ servers. Transaction security is guaranteed by the encryption technology used by the payment platform.
3. Shipping
Delivery zones and times NORANTZ ships to all European countries.
- Spain: The estimated delivery time is 2 to 4 business days from order confirmation.
- Rest of Europe: The estimated delivery time is 4 to 7 business days.
Shipping cost NORANTZ offers free shipping within Europe for orders over €45. Otherwise:
- Shipping to Spain costs €5.95, VAT included.
- Shipping to the rest of Europe costs €9.95, VAT included.
Absence at delivery If the customer is not present at the indicated address at the time of delivery, the carrier will contact the customer to arrange a new delivery. NORANTZ is not responsible for any delays this may cause.
4. Returns and refund policy
Return period The customer has the right to request a return within 14 calendar days of receiving the product. After this period, returns will not be accepted.
Product conditions for returns To be eligible for a return, the product must be unused and in perfect condition, retaining all tags and accessories.
Return process To initiate a return, the customer must email [email protected] with the reason for the return and the order reference. NORANTZ will respond with the necessary instructions to complete the process.
Return shipping cost The customer is responsible for the shipping costs associated with the return. NORANTZ does not cover this expense and recommends using a trackable shipping service.
Refund process Once the returned product is received and verified, NORANTZ will process the refund using the same payment method used for the purchase. The refund processing time may vary depending on the customer’s credit card issuer or bank.
5. Contact and customer service
For any questions, inquiries, or clarifications related to our terms of sale, shipping, returns, and refunds, customers can contact our customer service at [email protected].
NORANTZ reserves the right to modify these general terms and conditions of sale at any time and is committed to communicating any relevant changes through its website. Acceptance of the current terms is a requirement for making purchases in our online store.